Customer Feedback

Connie Z., Comprehensive Eyecare of Central Ohio, Westerville, OH

We have used Interstate Optical Mansfield for several years. They have always provided exemplary customer service, going that extra step to help us provide our patients the best product to meet their optical needs. We would highly recommend Interstate to any practice looking for quality products and excellent customer service!

Debbie P., Middletown Eye Care

We at Middletown & Settlers Walk Eye Care find Interstate’s Direct Rx program to be efficient and economical. It not only saves the staff time, but most importantly it saves the patient time in getting their glasses. Bottom line - tools like this make our practice more efficient. Being an efficient practice is key to becoming a successful practice.

James R. Patterson, O.D., Ashland Eyecare Inc.

As a private practice optometrist with 30 years of doing business with Interstate Optical, I appreciate their great service, superior quality and above all I appreciate their outstanding integrity. They have been a big part of the success of my practice.

Dr. David Fullenkamp, Portland, IN

Interstate is the best lab we have ever worked with. It is refreshing to work with a company with such great customer service in today's business environment.

Gordon R. Boyd, OD, Crawfordsville, IN

Just a note to tell you how much I appreciate the crew at Interstate Optical in Indianapolis. When we call the lab, the telephone greeting is always friendly, and the answers to questions or solutions to problems are always prompt and accurate. The professionalism and courtesy of your Indiana sales team is second to none, as is Bob, [your Quality Control manager's] advice and technical expertise. They are nice people providing great service. Thank You!

Dr. Steve Mather, Lafayette, IN

For 36 uninterrupted years I have used Interstate Optical as my sole lab of choice to provide my patients the best optical quality Lenses on the planet. Their quality workmanship shines on not only the “easy” jobs but on the really difficult extreme Rx’s. Our relationship is more of a partnership and they understand what I want and do their best to deliver every time. They are a great group to work with.

Dr. "K", Plymouth, IN

Interstate Optical has been my lab since day one and I’ve always felt they are looking out for me. That feeling was confirmed when they recently introduced the Frame Club. As an Independent [ECP], I’ve been challenged to find new profitable ways to enhance the income of my practice. Third-party really cuts into my margins and I sometimes feel like I’m working for them. When my rep shared the opportunity the Frame Club offered I was totally on board. I immediately started earning $25 for many of my orders. They recently added ROI which has some of my most popular selling brands. Thank you, Interstate, for being my Partner!

Kristin, Valley City Vision, Valley City, OH

I love the Interstate Intellego 3 lenses! I have worn several different progressives & this is the 1st pair I just put on & had no trouble with.

Jan S., Dr. Thomas Kelly, Inc., Bay Village, OH

Interstate Optical is definitely our lab of choice. We are a very busy office and Interstate's Customer Service is exceptional in friendliness, professionalism, helpfulness and follow-through. The Quality Control Manager goes above and beyond to help us with any questions or problems and always responds in a timely manner. He is very much appreciated! We are happy with the excellent quality and accuracy of jobs and the turnaround time is consistently speedy. Thank you to all of you who make us look good! We couldn't do it without you!

Dr. Deborah Signorino, Bryn Mawr, PA

I am very happy with the quality work I get from [Interstate Optical] and the wonderful help from customer service!

Jeff R., The Ohio State University School of Optometry

I believe the Varilux S Series (especially the 4D) is the most sophisticated design on the market today. It performs as promised; I have had no refits, no remakes, no customer satisfaction issues. Extremely “comfortable” visual experience compared to other progressive addition lenses. I personally wear them and love them. I have several other designs/brands but find myself always wanting to wear my Varilux S lenses! Great product!

Michelle H., Dr. Jeff Rice & Dr. Slade Galloway

Just a word of thanks to Interstate Optical for offering Direct Rx service! As an optician in an extremely busy practice, I find this service to be of great value! Just one call or simply selecting DIRx to our on line order saves both time & money! Their exceptional customer service provides us with immediate updates should a frame be on backorder or delayed. Thanks again for simplifying the ordering process and allowing us more time with our patients!!