FAQ

Who do I call for orders and questions?

We have customer service teams in both our Mansfield, OH (800-472-5790) and Indianapolis, IN (800-506-4703) locations who are familiar with every Interstate account. Our customer service hours are listed on our Contact Us page!

Can Interstate process VSP orders?

Interstate Optical Ohio is a VSP Contract Laboratory (VSP Contract #104) and we can process all VSP Signature Plan and Choice Plan Rx orders via Eyefinity. For Indiana customers, contact us for VSP options.

What makes Interstate Optical different from other laboratories?

Your laboratory can either add to your growth and success or be a brick around the neck of your practice. Our precision optics, tight tolerances, fast turnaround, breadth of products, and after-the-sale support all contribute to your success, but most of all, our people make the difference. Call us to see for yourself!

How do I set up an account with Interstate?

Setting up an account with Interstate is easy! Simply visit our New Account Setup page and download our account application. Complete the two page application and fax it to us at 1-800-342-4136, or email it to Info@interstateoptical.com. If you'd just like us to send you more information on Interstate Optical, simply email Info@interstateoptical.com and request our information packet. Be sure to include your office name and address!

Can Interstate process EyeMed orders?

Yes! Both Interstate Optical Mansfield and Interstate Optical Indianapolis are EyeMed providing labs and can process all EyeMed orders via Vision Web.

What is your turnaround time on orders?

86% of all orders we receive are shipped out within 4 calendar days, with many shipping in 2-3 days. While we produce both uncut and edged Rx orders, 92% of all orders we receive are edged and over 60% include non-glare. We operate three shifts of production and are fortunate to have the technology and equipment to product most all orders on-site.

Do I get a discount on frame-only orders?

All frames have a minimum discount of 10% off Frames Book pricing. Additional discounts are available with volume commitments.

Do you charge for shipping?

We have a nominal per order charge which includes insurance coverage for all orders shipped. Rx orders are always shipped via overnight service.

Do you carry other optical supplies?

We have many dispensary-related tools and supplies available. Please visit our Frames & Optical Supplies page (under Products) for a listing of items.

Can you help with opening a new optical?

We have most everything you need to set up an optical dispensary including Displays and Furniture, frames and related supplies. Contact us and we can help with planning your new dispensary. For display ideas, visit www.DispensaryExpress.com

Do you participate in manufacturer reward programs?

Yes, you earn reward points from all lens manufacturer programs for which you sign up and qualify, including Essilor, Kodak, Shamir and VSP. For assistance signing up, just contact us. In addition you can sign up for Interstate promotions at our Partnership Rewards Portal.